SiteLeads Terms of Service

Last updated: 22 May 2026

These Terms of Service ("Terms") govern your access to and use of the SiteLeads website at www.siteleads.com.au, the SiteLeads mobile application, the SiteLeads API and any related services (collectively, the "Service").

The Service is operated by Longtek Pty Ltd (ABN 37 670 334 451) of 35 Market Street, South Melbourne VIC 3205 ("SiteLeads", "we", "us", "our").

By creating a SiteLeads account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Service.

1. Eligibility and your account

1.1 You must be at least 18 years old and have legal capacity to enter into a binding contract under the laws of your jurisdiction.

1.2 If you are using the Service on behalf of a business or other entity, you confirm that you have authority to bind that entity to these Terms and references to "you" include that entity.

1.3 You agree to provide accurate, current and complete information when you register and to keep that information up to date. You are responsible for all activity that occurs under your account and for keeping your credentials secure.

1.4 You must promptly notify us at info@siteleads.com.au if you become aware of any unauthorised access to your account.

1.5 We may verify your identity, ABN, occupational licences, insurance, or other information you submit, and we may suspend access to verification-gated features until verification is complete.

2. The Service — what SiteLeads is, and what it is not

2.1 What SiteLeads is. SiteLeads is an information and marketplace platform. It aggregates and surfaces information about Australian development applications (DAs), council planning records, commercial real-estate listings, demographic and geospatial data, and related signals, and provides tools for filtering, scoring, contacting and tracking those opportunities. The Service also provides verification flows, profiles and messaging for industry professionals.

2.2 Sources. Information about DAs, planning records, zoning, cadastre and similar datasets is sourced from publicly published government and council registers and from third-party datasets. SiteLeads does not create that underlying information.

2.3 No professional advice. Information provided through the Service is for general informational and lead-generation purposes only. It does not constitute legal, planning, financial, taxation, real-estate, valuation, town-planning or other professional advice. You must conduct your own due diligence and obtain your own professional advice before making any decision in reliance on information presented through the Service.

2.4 No representation. We do not represent any council, government department, applicant, owner, or other party named in any record displayed through the Service.

2.5 Marketplace role. Where the Service connects you with other users (for example through messaging or by surfacing a third-party professional's profile), SiteLeads is not a party to any agreement formed between users. We do not endorse, employ, supervise or guarantee any user, and we are not responsible for their conduct, performance, qualifications, statements, or compliance with law.

3. Credits, payments and refunds

3.1 Credit packs. Certain features of the Service (such as revealing the contact details of a lead, or unlocking premium reports) require you to consume credits. You purchase credits in packs through Stripe, our third-party payment processor.

3.2 Pricing. Prices are displayed in Australian dollars and are inclusive of GST unless stated otherwise. We may change pricing at any time but the change will not affect credit packs you have already purchased.

3.3 Credit expiry. Unless we state otherwise at the time of purchase, credits do not expire while your account remains in good standing. We may, on at least 30 days' notice, change credit-expiry policies for credits purchased after the change takes effect.

3.4 Use of credits. Credits are a limited, non-transferable, revocable licence to access paid features. They are not money, are not redeemable for cash, and have no monetary value outside the Service. They cannot be sold, transferred or assigned to any other person or account.

3.5 No refunds for consumed credits or revealed content. Because revealed lead information is delivered immediately and cannot be returned, credits that have been consumed (including credits used to reveal contact details) are non-refundable, except to the extent required by law (see §3.7).

3.6 Refunds for unused credit packs. You may request a refund of an unused credit pack within 14 days of purchase by emailing info@siteleads.com.au. After 14 days, unused packs are non-refundable except where required by law.

3.7 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law where it cannot lawfully be excluded. Where our liability for breach of a non-excludable consumer guarantee can lawfully be limited, our liability is limited (at our option) to resupply of the relevant Service or refund of the amount you paid for it.

3.8 Failed payments and chargebacks. If a payment fails, is reversed, charged back or otherwise not received in cleared funds, we may suspend access to paid features and reverse any credits the payment funded. You agree to reimburse us for reasonable costs we incur in recovering unpaid amounts.

3.9 Taxes. You are responsible for any taxes, duties or charges imposed on you arising from your purchase or use of credits (other than GST included in the displayed price).

4. Acceptable use

4.1 You agree not to:

• use the Service for any purpose that is unlawful or in breach of these Terms;
• impersonate any person or entity or misrepresent your affiliation with any person, business or government body;
• post or transmit content that is false, misleading, defamatory, harassing, threatening, infringing, obscene, or otherwise harmful;
• contact, market to, or solicit individuals named in DAs or other records in a way that breaches the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), the Australian Consumer Law, anti-discrimination laws, or any other applicable law;
• scrape, harvest, copy, redistribute, resell, sublicense, mirror, or commercially exploit data obtained from the Service except as expressly permitted by these Terms;
• bulk-download, systematically extract, or use automated means (bots, crawlers, scripts) to access the Service except via APIs we make available, and then only within the documented limits;
• circumvent or attempt to circumvent any access control, paywall, rate limit, watermark, blur, audit log, or security feature;
• reverse-engineer, decompile or disassemble any part of the Service except as permitted by law;
• introduce malware, conduct denial-of-service activity, or otherwise attempt to interfere with the integrity or availability of the Service;
• use the Service to develop, train or improve any machine-learning model or competing data product;
• share your account with another person, or maintain more than one account except as we expressly permit.

4.2 We may investigate suspected breaches of this section and may suspend or terminate your access immediately where we reasonably believe a breach has occurred.

5. Permitted use of leads and data

5.1 Information you obtain through the Service (including contact details revealed via credits) is licensed to you, the named account holder, for your own commercial use in evaluating sites and making business contact with the persons or entities named in a planning or commercial record.

5.2 You must:

• comply with all applicable privacy, anti-spam, and electronic-marketing laws when contacting any person whose details you obtain through the Service;
• include accurate sender identification and a working unsubscribe / opt-out option in any electronic marketing;
• treat any information you receive about another person as confidential to that person and not on-sell it.

5.3 You must not:

• republish, syndicate, or distribute the data we provide to any third party as a dataset or data product;
• compile a competing database from data obtained through the Service;
• use the data to make automated decisions about a person that produce legal or similarly significant effects on them.

5.4 The licence in §5.1 is non-exclusive, non-transferable and revocable, and ends when your account is suspended or terminated. Cached copies of revealed information must be deleted on request.

6. Your content

6.1 You retain ownership of the content you submit to the Service, including your profile, portfolio images, descriptions, messages, and other user-generated content ("Your Content").

6.2 You grant SiteLeads a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt (only as needed for technical operation, indexing, search, thumbnailing, and display), publish and distribute Your Content for the purpose of operating, securing and promoting the Service. This licence ends when you remove Your Content or close your account, except for:

• copies retained in backups for a reasonable period until those backups are overwritten;
• copies retained where required by law or to defend a legal claim;
• aggregated or de-identified analytics derived from Your Content.

6.3 You warrant that you own or have all necessary rights and consents to submit Your Content and to grant the licence in §6.2, and that Your Content does not infringe any third-party right and does not breach §4.

6.4 We may remove or disable access to Your Content if we reasonably believe it breaches these Terms or applicable law, or in response to a valid takedown notice.

6.5 Licence to use activity, behavioural and derived data

Separately from the licence over Your Content in §6.2, you grant SiteLeads a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable and transferable licence to collect, store, access, use, copy, modify, analyse, combine with other data, create derivative works from, and otherwise exploit:

• (a) data about how you interact with the Service, including your searches, filters, locations (including precise location where you have granted the permission), navigation, leads viewed and revealed, scoring inputs and outputs, messages and messaging metadata, device and session data, error and diagnostic data; and
• (b) data and outputs derived or inferred from (a) or from Your Content, including aggregated, statistical, pseudonymised and de-identified datasets, model weights, training datasets, scores, rankings, embeddings, indexes, benchmarks and insights,

for any purpose, including but not limited to:

• operating, improving, securing and personalising the Service;
• designing, building, training, fine-tuning and evaluating machine-learning, AI and ranking models (including large language models);
• generating analytics, benchmarks and market insights;
• building, marketing and launching new features and products; and
• creating, publishing, licensing, selling and otherwise commercialising aggregated, statistical, pseudonymised or de-identified data, models and insights to councils, brands, real-estate operators, advertisers, researchers and other third parties.

This licence is granted to SiteLeads, its successors, assigns and sublicensees, and survives termination of these Terms or closure of your account. The closure of your account does not terminate any model, dataset, insight or derivative work already created under this licence, all of which may continue to be used by SiteLeads and its sublicensees.

Our handling of personal information that is subject to the Privacy Act 1988 (Cth) is governed by our Privacy Policy. Aggregated, statistical, pseudonymised and de-identified data is not personal information and may be retained and used under this §6.5 indefinitely.

7. Intellectual property in the Service

7.1 The Service, including all software, designs, text, graphics, logos, branding, scoring methodologies, materialised view definitions, scrapers, and other components (other than Your Content and third-party data) is owned by SiteLeads or licensed to us, and is protected by copyright, trade-mark and other intellectual-property laws.

7.2 We grant you a personal, limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted by implication.

7.3 "SiteLeads", the SiteLeads logo, and any related marks are our trade marks. You may not use them without our prior written consent.

8. Third-party services

8.1 The Service integrates with third-party services including AWS, Stripe, Google (Sign-In), Supabase, SMS providers and others. Your use of those services may be subject to the third party's own terms and privacy policy.

8.2 We are not responsible for third-party services. Where a third-party service fails or changes its behaviour, we will use reasonable efforts to mitigate but make no warranty about continuity of any feature that depends on that service.

9. Service availability, beta features, and changes

9.1 We aim to make the Service available 24/7 but we do not guarantee uninterrupted availability. We may suspend access for maintenance, upgrades, security incidents, or where required by law.

9.2 We may add, change, withdraw or replace features at any time. Where a change materially reduces a paid feature you have already paid for, we will offer a pro-rata refund or equivalent credit.

9.3 Features marked "beta", "preview", "experimental" or similar are provided "as is" and may change or be withdrawn without notice. Service levels in these Terms do not apply to beta features.

10. Suspension and termination

10.1 You may close your account at any time from your account settings or by emailing info@siteleads.com.au.

10.2 We may suspend or terminate your account, or restrict particular features, immediately and without notice if:

• you materially breach these Terms (including §4 or §5);
• we reasonably believe your conduct exposes us, our users, or any third party to legal, security or reputational risk;
• a payment from you fails or is reversed;
• we are required to do so by law or by a regulator; or
• the account has been inactive for more than 24 months.

10.3 On termination:

• your right to use the Service ends immediately;
• you must stop using and delete all materials downloaded from the Service except those you may lawfully retain under §5;
• accrued obligations (including payment obligations) survive;
• sections 3 (to the extent of unpaid amounts), 5.3, 6.2 (residual licence for backups/analytics), 7, 8.2, 11, 12, 13, 14, 15 and 16 survive.

10.4 If we terminate your account other than for cause under §10.2, we will refund a pro-rata portion of any prepaid amount for the unused portion of any paid period.

11. Disclaimers and warranties

11.1 To the maximum extent permitted by law, the Service and all information provided through it are supplied "as is" and "as available". We do not warrant that:

• the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful code;
• any data displayed (including DA records, contact details, zoning, valuations, scoring outputs, or recommendations) is accurate, current, complete or fit for any particular purpose;
• the Service will produce any particular business outcome.

11.2 Decisions you make in reliance on the Service are your own. You should independently verify any information that is material to a transaction or decision (for example by contacting the council directly, obtaining a title search, or engaging a qualified professional).

11.3 Nothing in this section is intended to exclude any non-excludable guarantee under the Australian Consumer Law (see §3.7).

12. Limitation of liability

12.1 To the maximum extent permitted by law, SiteLeads' total aggregate liability to you arising out of or in connection with the Service or these Terms (whether in contract, tort including negligence, statute or otherwise) is limited to the greater of:

• (a) the amount you paid to SiteLeads for the Service in the 12 months before the event giving rise to the claim; and
• (b) AUD $100.

12.2 To the maximum extent permitted by law, in no event will SiteLeads be liable for any:

• indirect, incidental, special, consequential, punitive or exemplary damages;
• loss of profits, revenue, business opportunity, anticipated savings, goodwill, or reputation;
• loss or corruption of data; or
• loss arising from third-party services or the acts or omissions of other users,

even if we have been advised of the possibility of those losses.

12.3 Nothing in §12 limits liability that cannot be excluded by law, including liability for personal injury or death caused by negligence, fraud or fraudulent misrepresentation, or for breach of a non-excludable consumer guarantee.

13. Indemnity

You agree to indemnify and hold harmless SiteLeads and its directors, officers, employees and contractors from and against any loss, damage, liability, cost or expense (including reasonable legal fees) arising out of or in connection with:

• (a) your breach of these Terms;
• (b) your use of the Service in breach of applicable law (including privacy and anti-spam laws);
• (c) Your Content, or any claim that Your Content infringes a third-party right; or
• (d) any claim by a person you have contacted using information obtained through the Service.

This indemnity does not apply to the extent the loss is caused by our breach of these Terms or our negligence.

14. Privacy and data security

Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

15. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia, and the Commonwealth laws of Australia that apply in Victoria. You and SiteLeads each submit to the exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them, in respect of any dispute arising out of or in connection with these Terms or the Service.

16. General

16.1 Entire agreement. These Terms, together with the Privacy Policy and any product-specific terms we present at point of purchase, are the entire agreement between you and SiteLeads about the Service and supersede any prior agreement.

16.2 Notices. We will give you notice by email to the address on your account, by in-app notice, or by posting on the website, and you must give notice to us at info@siteleads.com.au.

16.3 Severance. If any provision of these Terms is held to be invalid or unenforceable, that provision is severed to the minimum extent necessary and the remaining provisions continue in force.

16.4 No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

16.5 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of all or substantially all of our business or assets, on notice to you.

16.6 Force majeure. Neither party is liable for failure to perform (other than payment obligations) to the extent caused by an event beyond its reasonable control.

16.7 Changes to these Terms. We may amend these Terms from time to time. Where a change is material we will give you reasonable advance notice by email, in-app notice or website notice. If you do not accept the change, you must stop using the Service before the change takes effect; continued use after the effective date means you accept the change.

17. Contact

Longtek Pty Ltd (trading as SiteLeads) ABN 37 670 334 451 35 Market Street, South Melbourne VIC 3205 Email: info@siteleads.com.au